Domotz Pro User Guide QR code Print

1. ABOUT THIS GUIDE

This guide is intended for users with varying levels of knowledge and experience of the Domotz Pro system:

  • Custom integrators (Audio/Video, Home Automation, Security Systems, Digital Signage, etc)
  • IT Managed Services Providers
  • IT Technical Support Staff
  • Enterprise IT Management

Basic knowledge of computer networks and systems is required to fully understand the concepts and guidelines explained in this guide. Familiarity with the concepts of a MAC address, IP address, Remote connectivity, Network Devices (including but not limited to PoE Switches) and Power Distribution Units is expected.

 

The information in this document is subject to change without notice and should not be construed as a commitment by Domotz Inc. Domotz Inc. assumes no responsibility for any errors that may appear in this document

2. INTRODUCING THE DOMOTZ PRO SYSTEM

Domotz Pro is a network monitoring and remote technical support system that gives its users full control over their networks. Domotz detects and monitors IP devices on the network, where the Agent is installed on, regardless of its brand or manufacturer, giving remote access to devices, network health analysis tools and the ability to get notified in the event of devices’ connectivity
changes.


Such features let professionals detect and troubleshoot problems that may arise on a customer’s
site remotely and without the need to go on site.

 

2.1. Account billing type

There are two different account billing types in Domotz Pro: Credits type and Subscription type.

 

The Credit billing system is based on purchasing Domotz credits and then usuing them for activationg or extending the Domotz Agents.

 

In case of Subscribtions billing type, Domotz will bill automatically every month, using a valid credit card, based on the number of installed Domotz Agents.

 

To understand which account billing type is associated with your Domotz Pro account, please, log in to portal.domotz.com/portal/account. If in that page you find the payment method section (like shown in the picture below), it means that your account has the Subscription billing type. If the payment method section is not present, it means that your account is using the Domotz Credits.

 

Please, be careful while reading the following guide, because it contains information for both account billing types.

 

Above: Subscription billing type.

2.2. Key Features

Automated Network Discovery and Monitoring: Domotz discovers and monitors all IP connected devices regardless of brand or manufacturer. Standard monitoring is restricted to subnets not exceeding /22. Multiple VLANs are supported with specific configuration. For Advanced Plan subscribers, external Private Layer 3 subnets (max /24 subnet mask) and external Public IP/Hostname are allowed.

 

Professional Dashboard: A user friendly dashboard allows quick viewing and navigation between multiple Agents and customer sites.

 

Remote Device Access: App and WebApp embedded remote connectivity to devices that support HTTP, HTTPS, RDP, SSH or Telnet connections – without the need to establish a VPN. Remote connectivity to virtually any proprietary/common TCP Protocol (allowing the remote client/server connectivity to virtually any system).

 

Automatic Network mapping: Domotz automatically discovers devices connected to the individual ports of a managed network switch with details such as type of device, hardware manufacturer, model, IP address and others.

 

Network Interfaces Traffic and Errors: Monitor data traffic, packet losts and errors for individual network interfaces of SNMP enabled devices. Historical values available for each Network Switch port.

 

Wi-Fi Access Point Monitoring: Enhanced monitoring of supported Wi-Fi access point and connected cliens, with details about signal strength and noise level of APs for every channel.

 

SNMP and TCP Service Monitoring: Monitor any SNMP v2 OID values or availability of TCP Service on any port. Configure thresholds for alerting on those items.

 

Network and Device Alerts: Domotz users can get an unlimited number of alerts by email or mobile push notification about various events happening within the monitored network. Alerts can be configured on a per account basis.

 

Remote power management: Domotz provides the ability to turn devices on and off using the web or mobile app via PoE (Power over Ethernet), PDUs (Power Distribution Units) or smart plugs that Domotz currently supports. Soft-Reboot capability supported. Reboot capability via Web Remote Connection available.

 

Team management and Collaboration: A Team Master can invite Team Members to oversee monitored networks and provide remote tech support or access to the Agent’s devices. The Team Master can also share access to specific Agent to other Domotz Pro users.

 

Network Diagnostics: Domotz Pro users can perform speed tests, check network health or device connectivity, and perform bandwidth analysis to detect possible bottlenecks or packet loss.

 

Reports and Logging: Domotz Pro users can generate monthly and snapshot reports of activities on the specific network, which can be provided to the network owner.

 

Manufacturer Support: Domotz Pro users can launch troubleshooting sessions with partner Manufacturer support teams (e.g. Luxul, NuVo, etc).

 

IoT Integration: Domotz Pro users can leverage deeper integrations with partner Manufacturers.

 

Customer Facing App: Domotz Pro users can offer their customers a customized App to access and control their network from Remote. Schedule Internet Access at device and members level is available through this app.

 

 

2.3. The Agent

To monitor and manage a network, Domotz needs a device running on the network 24/7. We call these “Domotz Agents”. You can install a software Agent on hardware you may already own or you can purchase turnkey hardware.

 

Option A: Install Software

The Domotz Portal contains all the links to install software on several different hardware platforms, including Raspberry Pi, Synology, QNAP, ReadyNAS, any Linux Debian-like server or Ubuntu Core platforms. In these cases however, we cannot guarantee availability or support of every feature.

Log In to portal.domotz.com to download packages or link to installers.

 

 

Option B: Purchase Turnkey Hardware

For a simple, turnkey experience, you can purchase Powered by Domotz from one of our valued partners. Visit the Purchase/Install Agent page for info on where to buy turnkey hardware.

They supports complete automatic software updates and ensures smooth running and support of all of Domotz’ functionalities

 

 

 
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