This guide is intended for users with varying levels of knowledge and experience of the Domotz Pro system:
Basic knowledge of computer networks and systems is required to fully understand the concepts and guidelines explained in this guide. Familiarity with the concepts of a MAC address, IP address, Remote connectivity, Network Devices (including but not limited to PoE Switches) and Power Distribution Units is expected.
The information in this document is subject to change without notice and should not be construed as a commitment by Domotz Inc. Domotz Inc. assumes no responsibility for any errors that may appear in this document
Domotz Pro is a network monitoring and remote technical support system that gives its users full control over their networks. Domotz detects and monitors IP devices on the network, where the Agent is installed on, regardless of its brand or manufacturer, giving remote access to devices, network health analysis tools and the ability to get notified in the event of devices’ connectivity
Such features let professionals detect and troubleshoot problems that may arise on a customer’s
site remotely and without the need to go on site.
There are two different account billing types in Domotz Pro: Credits type and Subscription type.
The Credit billing system is based on purchasing Domotz credits and then usuing them for activationg or extending the Domotz Agents.
In case of Subscribtions billing type, Domotz will bill automatically every month, using a valid credit card, based on the number of installed Domotz Agents.
To understand which account billing type is associated with your Domotz Pro account, please, log in to portal.domotz.com/portal/account. If in that page you find the payment method section (like shown in the picture below), it means that your account has the Subscription billing type. If the payment method section is not present, it means that your account is using the Domotz Credits.
Please, be careful while reading the following guide, because it contains information for both account billing types.
Automated Network Discovery and Monitoring: Domotz discovers and monitors all IP connected devices regardless of brand or manufacturer. Standard monitoring is restricted to subnets not exceeding /22. Multiple VLANs are supported with specific configuration. For Advanced Plan subscribers, external Private Layer 3 subnets (max /24 subnet mask) and external Public IP/Hostname are allowed.
Professional Dashboard: A user friendly dashboard allows quick viewing and navigation between multiple Agents and customer sites.
Remote Device Access: App and WebApp embedded remote connectivity to devices that support HTTP, HTTPS, RDP, SSH or Telnet connections – without the need to establish a VPN. Remote connectivity to virtually any proprietary/common TCP Protocol (allowing the remote client/server connectivity to virtually any system).
Automatic Network mapping: Domotz automatically discovers devices connected to the individual ports of a managed network switch with details such as type of device, hardware manufacturer, model, IP address and others.
Network Interfaces Traffic and Errors: Monitor data traffic, packet losts and errors for individual network interfaces of SNMP enabled devices. Historical values available for each Network Switch port.
Wi-Fi Access Point Monitoring: Enhanced monitoring of supported Wi-Fi access point and connected cliens, with details about signal strength and noise level of APs for every channel.
SNMP and TCP Service Monitoring: Monitor any SNMP v2 OID values or availability of TCP Service on any port. Configure thresholds for alerting on those items.
Network and Device Alerts: Domotz users can get an unlimited number of alerts by email or mobile push notification about various events happening within the monitored network. Alerts can be configured on a per account basis.
Remote power management: Domotz provides the ability to turn devices on and off using the web or mobile app via PoE (Power over Ethernet), PDUs (Power Distribution Units) or smart plugs that Domotz currently supports. Soft-Reboot capability supported. Reboot capability via Web Remote Connection available.
Team management and Collaboration: A Team Master can invite Team Members to oversee monitored networks and provide remote tech support or access to the Agent’s devices. The Team Master can also share access to specific Agent to other Domotz Pro users.
Network Diagnostics: Domotz Pro users can perform speed tests, check network health or device connectivity, and perform bandwidth analysis to detect possible bottlenecks or packet loss.
Reports and Logging: Domotz Pro users can generate monthly and snapshot reports of activities on the specific network, which can be provided to the network owner.
Manufacturer Support: Domotz Pro users can launch troubleshooting sessions with partner Manufacturer support teams (e.g. Luxul, NuVo, etc).
IoT Integration: Domotz Pro users can leverage deeper integrations with partner Manufacturers.
Customer Facing App: Domotz Pro users can offer their customers a customized App to access and control their network from Remote. Schedule Internet Access at device and members level is available through this app.
To monitor and manage a network, Domotz needs a device running on the network 24/7. We call these “Domotz Agents”. You can install a software Agent on hardware you may already own or you can purchase turnkey hardware.
Option A: Install Software
The Domotz Portal contains all the links to install software on several different hardware platforms, including Raspberry Pi, Synology, QNAP, ReadyNAS, any Linux Debian-like server or Ubuntu Core platforms. In these cases however, we cannot guarantee availability or support of every feature.
Log In to portal.domotz.com to download packages or link to installers.
Option B: Purchase Turnkey Hardware
For a simple, turnkey experience, you can purchase Powered by Domotz from one of our valued partners. Visit the Purchase/Install Agent page for info on where to buy turnkey hardware.
They supports complete automatic software updates and ensures smooth running and support of all of Domotz’ functionalities
Domotz has developed Web, iOS and Android applications to give its users flexibility and the best user experience when managing a network. The Web application is the main user interface and communicates data with the Domotz Agent.
Domotz mobile applications are designed so that users are able to provide remote tech support on the go. The Android and iOS applications can be downloaded from Google Play and App Store respectively.
If you have only one Domotz Agent installed that Agent will be the default view in the app when you log in to your account. If you have multiple Agents simply tap on the drawer menu button to access additional Agents. Tap on the Agent you want to access and you will be redirected to that Agent’s page. You can also use the map on the Pro Dashboard to easily navigate between your installations.
Full description of Domotz features can be found in Section @4. DOMOTZ APPLICATION REFERENCE
The Domotz Portal is the main source of account management information. From the Portal, users can find available information about an Agent’s name, version, status, expiration date, extend the expiration date, purchase additional credits, change subscription plans, change password to the Domotz account, manage team members, manage company configuration and branding, change global settings, enable Two-Factor Authentication and access to the community, knowledge base, blog and more.
From the Portal users can also get the Domotz Agent installation instructions for any of our supported hardware. For more details please refer to Section @5. USER PORTAL AND ADMINISTRATIVE FEATURES
Make sure you have an account:
• You can create an account at: https://portal.domotz.com/signup. Or you can log in at: https://portal.domotz.com/login. If you don’t know your
username, check with the person that manages your company’s Domotz account. You
will need to be listed as a member of your company’s team. New team members can be
added in the portal at: https://portal.domotz.com/
Check your billing info:
Please refer to @2.1. Account billing type to understand which account billing type you have. (if you are a new user your account is a Subscription account).
• If you have a Credits account you can verify your available credits by logging in to https://portal.domotz.com/ with your Domotz account credentials. If you need more credits, check with your team leader. Send an email to email@example.com if you need any help with this. You will be
able to activate a Domotz Agent without any credits but you will need to add credits
within 24 hours in order to be able to continue monitoring the Agent.
If you have available credits, when the Domotz Agent is activated 12 credits will automatically
be allocated to the Agent giving it a 12-month expiration. This can then be changed
later should you wish (see section @4.1. The Multisite Dashboard for more details.)
• If you have a Subscription account please verify your payment information by logging in to https://portal.domotz.com/portal/account with your Domotz account credentials. The payment, which depends on the chosen Subscription plan, will be made automatically at the begining of every new month.
Make sure you have the mobile app:
1) Connect the Domotz Box to the network you want to monitor, by plugging it in to the
network (router or a network switch) using the network cable provided. Plug the box
into a power source and make sure it’s ON.
2) Wait 5 minutes while the Box is automatically provisioned with the latest software.
Please do not disconnect the Box during this phase.
3) Connect your mobile phone to the same network as the Box. Open your app and
press “Find new Agent” from the left side hamburger menu. Once the Domotz Agent is
found, you’ll be prompted to tap the “Configure” button.*
4) You’ll be prompted to Login. Insert your Domotz Pro account credentials and press
“Login” and name your Agent/Site to activate your agent.
The manual part of the configuration is done. The Domotz Agent will proceed with scanning
the network and detecting all the devices. This can take anywhere from a few up to
10 minutes, depending on how many devices there are on the network.
*Alternative Local Set-Up: If you encounter any issues with step 3 of the instructions, you can also
configure your Domotz Box by searching for the IP address of the Domotz Box on your local network.
Once you have the IP you can use any browser to go to http://<ip address>:3000 . Afterwards, continue on to step 4.
The multisite dashboard is designed with simplicity in mind. It contains a map and a list of all the
Agents associated to the account. On this page you can quickly sort, filter and visualize multiple
sites and go to the Agent you wish to interact with.
The location of an Agent on the map is based on the address provided in the Customer Management
tile (see section @4.8. Customer Management ). If that address is not provided, the system uses the Agent coordinates automatically detected via ip-geolocation, which might not be very accurate.
The menu allows you to see basic informationregarding your Domotz account:
Other sections are explained in more detail below:
The Agent site dashboard currently contains tiles for quick access and some basic information under each one.
• Shows the status of the important devices and highlights if any of them is offline.
• Shows the total number of devices and the number of devices that are online
• Selecting this tile takes you a page containing a list of all the devices (or just the online ones if clicking on online) on your network as well as all features explained in sections @4.3. Device List and @4.4. Device Details .
• Shows the results of the last speed test performed showing upload and download rate.
• Selecting this tile takes you to all network related tools explained in section @4.5. Network
• Shows the number of standard or custom alerts that have been configured.
• Selecting this tile takes you to the Alert Manager described in section @4.6. Alert Manager
Collaboration (only available to the license owner / team master):
• Shows the number of people, outside your team, that have been granted or have a pending permission to access your Agent.
• Selecting this tile takes you to the collaboration page described in section @4.7. Collaboration*
ZigBee (BETA Only available to users that have a Control4 controller):
• Provides monitoring details for Control4 devices connected to your network via ZigBee enabled protocol (Please note we do not have any specific agreements with Control4 or any 3rd party manufacturers or providers for this monitoring and it is provided on an as-is basis).
• Selecting this tile takes you to the ZigBee page described in section @4.12.2. Zigbee Monitoring
Cresnet (Only available to users that have a supported Cresnet controller):
• Provides monitoring details for devices connected to your network via the Cresnet Hubs.
• Selecting this tile takes you to the Cresnet page described in section @4.12.3. Cresnet™ Monitoring
• Shows the site details of the customer to whom this Agent belongs. More details can be found in section @4.8. Customer Management
• Includes Client App tab to allow the user to activate and manage the Violet App. Described in separate document “Violet Digital Support Customer Facing App”
Reports & Logging:
• Displays last remote connections made to devices, power activities on devices, Notes added, and when Agent alerts are disabled/enabled.
• Allows you to generate a report covering the previous 30 days of activity on the Domotz Agent or the snapshot with all the devices discovered by the Domotz Agent.
• More details can be found in section @4.12. Integrations
Manufacturer Support (Will only be available to users with partner Manufacturer devices):
• Allows you to share your Agent access with the various hardware manufacturers that offer partner support with Domotz (e.g. Luxul, NuVo, etc). More details can be found in section @4.10. Manufacturer Support
• Provides proactive scanning for TCP Ports, identifying the open ports and sending alerts in case of detected issues.
D-Tools (when enabled at account level):
• Allows user to import data from D-Tools projects directly into Domotz Pro using an API-Key provided by D-Tools.
The device list is the typical entry point you access from the Agent Dashboard, when tapping on “Devices” or “Important Devices” tiles. Both tiles will bring you to different views of the device list page.
Each device in the device list has a more detailed page associated to it. In order to access its page, you simply need to tap on the device you wish to be redirected to.
The Device List provides basic information, such as:
*= Only available for Premium Plan and on the Web
The top menu bar, highlighted in red below, shows a number of filtering options allowing you to quickly access lists of devices sharing some characteristics.
Tapping on the Categories option allows you to view different sets of devices:
Tapping on Online (or Offline) allows you to show only those devices which are currently Online (or Offline) within the selected Category
Type in a device name, location, vendor, etc. to find the device you are looking for.
Sort by allows you to sort your devices by IP Address, Name, Status change and Status count. You can select to sort from lowest to highest value, or highest to lowest.
Group by allows you to group your device by Make, Type, Category, Location, Zone or you can select No Group if you don’t want to group your devices.
This allows you to select multiple devices and edit the properties by clicking on the Pick an Action button. The following properties may then be edited for all selected devices:
Within the devices list, the user is able to add non-IP-connected devices (“Dummy Device” not connected in anyway to the network) that can be connected to a PDU or smart outlet to enable simple, easy power management.
Furthermore the user is able to configure the extended monitoring features including External hostname / IP and Private Subnet Scan.
By clicking on the “Manage Devices or Subnets” button, the user can chose one of the following options:
This feature allows to add a non-IP-connected device to a PDU or smart outlet to enable easy power management.
Some information are required to be added to the device:
The device won’t be monitored and the device detail view will only show the Info tab.
External Hostname/IP monitoring allows to monitor virtual devices anywhere on the web, such as:
A maximum of 20 External IP device can be added.
A valid IP or Hostname must be assigned to the device (mandatory), while Type and Name are optional.
Once added, the external Hotsname/IP is monitored like any other device (ping every 30 seconds).
* = Available on Advanced and Premium Plans only
With Private Subnet Scan it is possible to monitor up to 8 different Layer 3 subnets of a VPN-connected LAN or other connected/routed subnets.
With Private Subnet Scan, you can monitor:
The user must be able to set additional subnet to be monitored
For each subnet the user must specify:
Device monitoring includes:
Due to the limitation of Layer 3 information (MAC addresses are not propagated on top of this Layer), static IPs are recommended for devices to be monitored through this feature.
* = Available on Advanced and Premium Plans only
When clicking this button, the user is provided with information on how to configure a VLAN.
In this section you'll be able to blacklist any device that you don't wont Domotz Pro to monitor. You won't see them in the devices list and you won't be alerted if any changes on their status.
By suspending Auto Discovery, only previously discovered IPs will be monitored. Domotz Pro will not be able to detect any IP changes or new devices.
Here you can disable the automatic RTD pings from the devices to the Domotz Agent.
*= Only available for Premium Plan
Once you tap on a device you enter the Device Details screen. This is the page where all the information and operations for a device are available.
Starting at the top, we have three circles with key information:
There are five default tab screens available, Info, Connect, Alerts, History and Eyes and some other tab screens which vary depending on the type of device (for instance Config, for IP-based PDUs, smart plugs or supported Home Controllers, Interfaces for SNMP-enabled Network Interface traffic and mappings and other device-specific tabs).
The info view of a device allows you to do a lot of different things, from getting basic details about the device, to editing the device name and location, adding a note, selecting the type of device it is, etc. We’re going to cover most of the options in detail in this section and explain the functionality of every option.
To change the device type, simply tap anywhere inside the Type box. A new screen will appear with options for several different devices:
On top most Common Types will be presented, scrolling down all types are shown grouped by Category (Audio&Video, Home&Office, Network, Smart Home, Mobile, Server, Engineering).
To select the type you want to assign to your device, simply tap on one of the available types.
To change the name of your device, simply tap anywhere in the Name box and you’ll get a field to enter the name of the device. The procedure is the same for entering the Location or Zone information.
Location is the room/site where the device is located and Zone is the area within the location (Rack, Floor #, etc.). These are all free text fields that also maintain a list of possible values so you don’t have to insert the same information multiple times.
The Important/Indifferent option allows you to filter devices based on if they’re important or not for your company.
For example, your NAS would potentially be a device that you would like to be sure is always online and therefore you could mark it to be Important, then by tapping on the categories button in the main menu in the Domotz app, you can easily filter for important devices only.
Important/Indifferent this is a key concept within Domotz. Since all features of Domotz are available for each device in the home, this is a way for professional installers and service providers can use to identify devices they want to monitor.
It’s very easy to configure the Important/Indifferent status of a device. Simply tap on either word to change the device from important to indifferent. In this example, the device is set to Important.
For some device types (e.g. Network Equipment) the device is marked as Important by default. This capability and its behavior can be controlled and configured from the Portal, under the Account Settings section.
This is the list of types automatically marked as Important:
Printer & Fax
Smart Power Plug
Heating & Cooling
Audio & Video
Speaker & Amp
You can add devices to your favorites list in order to have quick access if you want to be able to check in on them more often than the rest of your devices. To add a favorite, simply tap on the star in the Add to Favorites box and it’ll change from grey to yellow to indicate you made this device a favorite.
Favorite is an information local to the user app. You may set different Favorites for the web app and others for the mobile app.
This option allows you to delete a device as the name suggests. You would use this option to remove a device that isn’t likely to re-appear on the network for whatever reason. In the screenshot below, we have a device that went offline 10 days ago and it should potentially be a prime candidate to be removed from your list of devices.
The delete of an offline device is a logical remove of the device from the view. If it reconnects to the network, it’ll appear again in the list of devices. This allows the user to be always fully informed of the real status of the network and any connected device. It is possible to remove ALL the offline devices in once, from the Offline tab “Remove all offline devices” button.
You can also remove an online device. In this case all device data will be deleted and the device will reappear as new at the next scan.
Also dummy devices and external Hostames/IPs can be deleted in the same way.
This allows you to determine how long a device must be unresponsive before being considered offline. Domotz checks for the status of all devices every 30 seconds and by default reports the device as offline if it has not responded for 2 minutes (10 minutes for mobile devices). For some devices this may be too frequent. If you would like to change this behaviour you can increase this up to a maximum of 24 hours. Details on how to do this are in the screenshots below:
Once you have changed the setting the Status line will now reflect the new frequency. Please note that there are 3 possible Status messages:
Mobile devices by default will use a custom time window of 10 minutes to avoid frequent online/offline messages from being sent. This can be edited just like any other device.
& PoE Network switch mapping
In case a device is connected to a PDU, a smart plug or a PoE network switch, additional elements are shown in the Info section. Power control to on/off or just re-cycle the device are directly available at this level:
For certain supported devices we also include a Reboot Now button which makes use of the native reboot software commands to the device itself. This button will be visible below the Status section as in the image below. For a complete list of supported devices, refer to the Community forum pages at http://community.domotz.com
Many features of Domotz are based on SNMP v2. In order to work, Domotz needs the communities for Read and Read/Write specified in this section to reflect the current settings of the device you are monitoring.
Default values (public for Read and private for Read/Write) are pre-configured for all devices.
Changing the values triggers the rediscovery of features based on SNMP values (e.g. Network Interfaces, OID based EYEs, etc). From this section it is also possible to override community strings for all the devices.
At the bottom of the Device Details, Domotz provides the support for Wake On LAN as well as other details.
(*) Wake on Lan command has effect only if the device is actually supporting Wake On Lan
From the device info window you can see the last RTD value for the device, and the historical values. A new RTD value is presented every 30 minutes. If you want to disable the automatic ping requests from the devices to the Agent you can do it from the Manage Devices or Subnets (see @126.96.36.199. Device Ping RTD Settings*)
Clicking on the historical graph icon you'll see the history of values and the possibility to perform a ping command from the device to the Domotz Agent.
You also have the possibility to set an alert on the latest RDT value
The Connect option allows you to connect to a device, with a single click.
The currently supported options include:
Security Note: When clicking the Remote Connection (either HTTP or HTTPS, SSH or Telnet, or RDP), we establish a secure channel (Encrypted Overlay Network) between your home network and our cloud and an HTTPS channel between the App (either Mobile App or WebApp). Therefore the entire communication from the App to the Agent is encrypted (and nobody can sniff the content of it). Of course, the communication between the Agent and the end-device (e.g. a WebCam), if it is over a non-secure channel (e.g. http), is not encrypted, but that is only internal to the local network (We assume you trust your network, otherwise you wouldn’t have non-encrypted services).
Moreover, if you look at the URL when opening a Remote Connection through the WebApp, and you copy and paste that URL on a different PC/Client, you won't be able to reach the end-device.
This has been designed in order to allow people to use the Domotz App even in a non-secure location: e.g., if you are in an Internet Cafe', over a non-secure WiFi, anybody with a little bit of IT skills can identify the URL you are connecting to (even if it is over HTTPS). But with only that URL, the hacker can't reach your home device.
Finally, the Domotz solution for the Remote Connectivity guarantees an additional level of security, given that all the supported protocols are encrypted when the data is exposed on the public network. Therefore, even the data for the Telnet and Http Remote Connection (which, by default, are not encrypted), with the Domotz solution, they are secured on the public network by this encrypted channel.
For full Domotz Security details, please see the Domotz Security document.
The Domotz Agent automatically identifies whether a device is running any of the supported services (by checking on the most typical ports) and makes them available as clickable items as shown in the screenshot below.
The automated discovery only checks services on standard or typical ports. It is possible that on some devices, these services are installed on different ports. In this case, if you know the port, you can create up to 8 custom connections for each device by using the Create Custom Connection button.
Custom connections feature a red “x” button allowing you to remove the connection.
By specifying a port to be used, it is possible to create a generic TCP Tunnel and open a port for a 3rd party software connectivity to the device.
Once the TCP Tunnel is created and in place, you can use the endpoint Host and Port of the tunnel into your local 3rd party software to remotely connect to the end device.
For security reason the Tunnel will be terminated in 1 hour since the creation. However, the connection can be closed at any time (“Close connection” button) and the configuration removed (click on the “X” on the TCP direct conection icon).
In the Alerts section of a device you can easily configure alerts for that device: Personal or Shared*. There are three Personal alert options for a device: Standard, Custom and No Alerts. By default, all devices are set to No Alerts.
*Shared Alerts only available for Premium Plan
Standard Alerts are particularly useful if you want to reuse the same set of alerts on a number of devices. In this case, you can select Standard, to have them applied to the device.
Tap the Edit Standard Profile button in order to enter the Alert Configurator to visualise or modify your standard alerts.
If you change the Standard Alerts, all devices configured with Standard Alerts will be affected.
If, instead of applying your typical set of alerts you want to apply a very specific set of alerts for that device, select Custom, and the Alert Configurator will appear.
Please refer to section @188.8.131.52. Standard and Custom Alert Configurator for more details about the Alert Configurator.
A device Alert is triggered by an event of connectivity of the device and generates a notification. SNMP and TCP Service Monitoring Alerts are discussed later in this document.
Possible Events currently supported:
Available Notification channels:
HB LOST is triggered as soon a device loses connectivity heartbeat. This is more accurate than DOWN, but can generate a lot of false positives. There are devices (some smart TVs for instance) that often miss a heartbeat even though they are fully working. In those cases, HB LOST could generate a lot of unnecessary emails. We recommend to use DOWN in those cases, and limit the usage of HB LOST only to the cases where it can add real value to your work/troubleshooting activity.
With Shared Alerts you can use predefined events for which your entire team would like to receive notifications either through emails or webhooks.
To apply a Shared alert to a specific device click on the "Select a Shared Alert button" and choose between the Shared Alerts you have configured inside the Domotz Portal portal.domotz.com
Once the Shared Alert is applied you'll see its configuration in the Shared Alert tab.
If you want to remove a Shared Alert from a device click on the name of the Shared Alert at the top and then click on the Remove button.
Advanced Alerts feature enables additional alerting options on your network devices and status. Be notified when your network performance decays or when one of your devices IP Address changes.
* = Available on Advanced Plan and Premium Plan only
This tab screen is displayed for those device having special settings supported by Domotz. In particular, in this section you can find the place to configure and operate supported Power Distribution Units (PDUs) and IP-controlled power outlets (smart plugs).
For a current list of supported PDUs and smart plugs, visit our Communities page at: http://community.domotz.com. You can also contact firstname.lastname@example.org if you have any questions or requests to support new devices.
If a smart plug or PDU is supported by Domotz, the Config section is automatically displayed with an entry for each port of the device.
Here you have basic on/off control of the switch as well as a power-cycle button (if natively supported by the PDU itself). You’ll be prompted to confirm that you want to change the power state of the switch each time.
Domotz has an extremely useful feature where you can “Connect a Device/Connect additional devices” to the plug. What this does is that it creates a symbolic link between the outlet and the devices you selected, so you can easily keep track of what is plugged in where.
To “Connect a DeviceConnect additional devices” simply start by tapping on the symbol to the right of the devices name.
You should see a screen similar to the one below. Tap on the plug symbol in front of the device that is plugged in to the smart plug to create the connected device.
When the devices have been linked, you will be able to switch them on/off not only from the smart plug or PDU Config tab, but also from the linked device page. In the picture below you can see a QNAP NAS connected to a Digital Loggers PDU power switch. The on/off and reboot buttons also appear in the Info section of the QNAP NAS.
Please always make sure that the associated device of a PDU you have set up within Domotz matches the real wired configuration.
Our implementation of smart plugs and PDUs typically use the default username and password of the supported devices. This is normally tested by our Agent at discovery time. If default user and password are used, you are not asked to provide credentials. If default credentials do not work, you will see the Config section of that device locked
The section can be unlocked by entering the correct device access credentials.
Domotz Eyes allow you to monitor services and other details on your network devices. Currently this includes:
Other monitoring services may be added in the future.
You will now see a new tab labelled Eyes. This is where you will configure the various TCP services or SNMP sensors. Please note that you can configure a maximum of 20 TCP services per device and unlimited SNMP sensors. The only limitation will depend on the plan you have subscribed to (see @5.2.2. Lite vs. Advanced vs. Premium).
Initial Domotz Eyes Configuration screen:
To Add a new TCP service to monitor, enter the name of the service or TCP port number associated with it and the search box will return all available services that match the text entered:
Once the TCP service is added, the Domotz Agent will start monitoring that service. The port will be marked as available (green) if the Service is available on that port or unavailable (red) if not:
On every single TCP service monitored, the user can set a “Custom” alert (from the Alerts tab) to be informed when the service change status (from available to unavailable and vice-versa):
It is very helpful to use an MIB Browser iReader like the following:http://ireasoning.com/mibbrowser.shtml – free version for end users). Using this tool it is possible to navigate the OID tree for devices that support SNMP to find the OID sensor that you want to monitor.
It is important to configure your MIB tool for SNMP version 2c
The following is an example of a Sensor that will allow you to monitor the level of black ink level of my printer. In order to do this you will need to find some information in order to find the data you are looking for:
Index number for Black cartridge
Maximum level for the black ink cartridge (to compare to current level in order to determine percentage consumed).
Current level of black ink cartridge
In order to do this, you will do the following:
1. You identify the reference index for the black cartridge (in this case the index is 4):
Using this index, I can get other details for OIDs that are related to this cartridge, i.e. the Maximum level and actual level of the toner in that cartridge which I can then monitor and use to define my alerts.
2. From the OID of the SuppliesMaxCapacity (in my case 184.108.40.206.220.127.116.11.18.104.22.168.4): you get 2500. This is the MAX value of the black toner that is supported by my printer. I will need this later to set up the alert.
3. Then you can get the the OID of the SuppliesLevel (the OID for the Black cartridge in the example is 22.214.171.124.126.96.36.199.188.8.131.52.4)
This OID is what you will add to Domotz and will begin to monitor from the Eye tab of the device (184.108.40.206.220.127.116.11.18.104.22.168.4)
You can refer to the manufacturer’s documentation to determine the correct OID and expected values
(using OID suggestions)
In the Device Details screen go to the Eye tab and click on 'Add an SNMP Sensor':
If Domotz has the selected device's OID information present in its database, you'll find a list of suggested OID when adding a new SNMP sensor as below. You can click on the '+' icon next to a specific OID to add that SNMP sensore to the device.
(throught discovered OID)
In the Device Details screen go to the Eye tab and click on 'Add an SNMP Sensor'. If the Suggested OID list is empty or you simply want to add a custom OID you can click on 'Insert OID' and you'll be prompted with the following popup:
From this screen, you will need to add:
Domotz will confirm that the OID is in the correct format but cannot check that the value entered is valid
The type of value the OID will return must match the manufacturer documentation and is important for the types of Alerts you then wish to create based on this Sensor (see Setting @4.4.3. Alerts).
Once you have configured your Sensors you will see them listed with the value that the device is returning for that OID. By clicking on the arrows on the far right you can show/hide details of the individual Sensors.
SNMP Sensors Name, Category and Type fields may be edited (clicking on pencil icon), but the OID cannot be changed.
If SNMP data of the selected device are present in the system, the user is prompted with a window suggesting available OIDs configurable for that specific device.
The user can accept the suggestion or edit it, modifying the proposed values.
If any of the suggestions suits the user needs, he can proceed inserting his own sensors, through the procedure described above.
For SNMP enabled devices with Network Interfaces, Domotz is able to display the status and traffic information of their interfaces.
Traffic information is collected and stored, so that the user can see the historical data and monitor the interfaces.
For many managed switches, Domotz is able to automatically detect and associate the devices with the port to which they’re connected.
Individual information for each port of the switch is displayed such as max throughput, current upload and download rate.
For a complete list of supported devices, refer to the Community forum pages at http://community.domotz.com.
If a Managed Network Switch has PoE capabilities, additional data will be displayed under the Interfaces tab:
PoE Port Toggle Button – for PoE ports there is also the option to toggle their state on/off as shown in the image below. Power consumption (in watts) is also displayed (if applicable) for the individual port.
PoE management and Automatic Port Mapping requires SNMP enabled with the community settings configured correctly in the Info section of the Device Details
For every single switch interface port there is additional information which can be accessed by selecting the port name or icons on the left of the SNMP information list.
A tap on a port name or icon or graph icon from the Interfaces list will open a more detailed information window regarding that port shown as a list of devices that are mapped to it.
The chart provides information related to:
You can chose among three different time frames (1 day, 7 days, 1 month – that is the defaulted value).
The port details window is a visual representation of the individual port the following information:
Additional information are provided in this visualization:
On both tabs mapped device(s) are listed – device(s) have been automatically mapped to this port and have the following information
The History tab displays how many times your device has connected to- and disconnected from the network and at what time(s) it occurred.
Domotz performs a connectivity check (heartbeat) and reports in this section when changes in connectivity have occurred.
Some devices (e.g. mobile) can lose connectivity quite often during normal operation, so such details may not be relevant.
For many other devices, History offers a useful snapshot of the recent history of the device. It can help to visualize a behavior that you may not otherwise notice, and tell you if further investigation is needed.
The Security Camera Features is not available in the Lite Plan.
* = Available on Advanced Plan only
The network section includes a number of tools that help analyse the network to which the Agent is connected.
The Info tab displays handy information such as the public (Internet-facing) IP address, network gateway, DNS and DHCP server.
The Route Analysis allows you to send test packets to any Internet public server and measure packet loss in percentage, as well as round-trip delays.
This can be useful to understand where bottlenecks and issues reside in communicating with an external (or internal) target. For example, you can simply type in a website name or an IP address to start the analysis, then select if you want to send 10, 20 or 50 packets. We recommend starting with 10 packets. Once you’ve selected your options, simply select Start to begin the test.
You’ll see a graphical representation of the route, then once the test is finished, you’ll see how long it took and if there were any obvious issues within your LAN (before the Router), between the Router and the ISP cabinet or between ISP and the selected target.
You can select “See raw data” to get a full breakdown of the entire route. To start a new test, simply select Done and you’ll return to a screen where you can enter a new URL or IP address.
This feature is based on MTR, a program that combines the functionality of traceroute and ping. It’s licenced under the terms of GNU General Public License Version 2 (http://www.gnu.org/licenses/old-licenses/gpl-2.0.html)
Domotz automatically executes a speed test between the Agent and the nearest test server every 6 hours. The following features are visible in this tab:
The speed tests are based on test Servers spread around the globe.
The Downtime tab displays a log of the Agent’s connection status changes. Typically, this indicates when the the internet connection is available (Up) or not (Down). Note that what is actually tested is the connection between the Domotz Agent and the Domotz Cloud. If you disconnect the Domotz
Agent then reconnect it, you should see a pair of “Connection Down” and “Connection Up” events.
The network connection is measured from two point of view (see next section for further details):
The Alert Manager allows users to quickly visualise and configure the alerts you have set up across the monitored network.
Alerts are managed at user level (with a few exceptions). Each team member can set up his/her own set of alerts on the same Agent!
This tab allows you to:
If you ‘Mute’ the alerts for this agent, the Multi-Site dashboard will display an icon next to the Agent name indicating that alerts are disabled (see Fulham and Kytes agents below):
If an Agent connection is lost, this can be for two reasons:
This section offers some background on how Domotz populates the Network Health Analysis --> Downtime tab versus how Domotz triggers the “Agent Connection Lost” alert.
The two features (Downtime tab and Agent Connection Lost alert) are similar in idea, but technically speaking they have been implemented in a very different way. This is important, because it is a good way to guarantee that both are working correctly, or to identify if there is a misalignment in one of the two mechanisms.
Basically, every Domotz Agent sends a packet (or train) of 4 ‘pings’ to "echo.domotz.com" once each minute. It also sends a “heartbeat” to the Domotz Cloud to determine whether the agent is still alive.
Agent Perspective: Missing Ping --> triggers an entry in the Downtime Tab
If the Domotz Cloud does not receive a reply on at least one of the pings in the packet, e.g. the DNS is failing, there is no internet connection, the network cable is detached from the Domotz Agent, or the Domotz ping server at echo.domotz.com is not available, the Domotz Agent tracks the time that the first ping was lost.
Two minutes after the Domotz Cloud starts receiving replies to ping messages again, the Agent notifies Domotz Cloud that the connection is UP again and that there was a Downtime of X minutes (starting from the first ping lost). This populates the Downtime Tab. The two-minute delay ensures that the connection has become stable again before recording the data.
What happens if the Domotz Agent is turned off (remove the power cable from the Domotz Agent)?
In this case, the Agent does not send any ping (of course) and cannot be aware if there is connectivity or not. Therefore, there will be no entry in the Downtime Tab, for the whole period the Domotz Agent is off.
However, the Domotz Cloud is still aware that something is going on. See next:
Cloud Perspective: Missing Heartbeat --> triggers the alert (if configured in the Alert management - Agent Connection Lost)
After Five(5) minutes have passed since the Domotz Cloud received the last Heartbeat from an Agent, the backend declares that Agent to be OFFLINE.
If the Agent Connection Lost Alert is configured, you will receive an email from our backend stating that the we haven’t received any information from that Agent in the last five minutes.
Once the Agent starts sending heartbeats again, you will receive an email from our backend stating that the connection to the Agent was recovered.
This last mechanism works both if you disconnect the power cable or the network cable from the Domotz Agent, because it's triggered by the Domotz Cloud.
In this section you can set alerts for any device on your network. On the left is the device name or MAC address. There are three main options for each device:
The buttons related to individual devices turn green or red depending on if they have been selected (Green for Custom and Standard, Red for No Alerts). The alerts are configured by tapping on either the standard gearbox icon or + button for the device you want to set up the alert to. This takes you to the Alert Configurator page.
This page is used to set up events and medium for different alerts.
The Alert Configurator is also accessible from the individual device alert page (see section @4.4.3. Alerts )
Configured standard alerts will be consistent among all devices using these Alerts whereas the Custom Alerts are unique to the device for which they have been configured. You can choose whether to receive mobile app push notifications, emails to the account associated with Domotz Pro, or both.
The Custom Alerts tab allows you to configure Events for TCP Services as well as for SNMP Sensors. You can configure a maximum of 20 TCP services per device.
Select the service you wish to monitor by tapping on the + button next to it. You will then see it appear in the Events configured for that device. You can then select to receive notifications via mobile push notification or email. To remove monitoring of the service, click on the red X next to the port number.
To set an Event for an SNMP Sensor you should click on the “Configure an SNMP alert” button and you will get the following popup with a list of currently configured Sensors or the possibility to create a new sensor (will take you to the SNMP Configuration screen previously described):
By selecting the Sensor you will be able to configure up to 3 Events per sensor. The type of alert will depend on whether the Sensor is a String or Numeric value.
You will then see the configured Alerts appear in your list of Custom Alerts configured for your account:
You can remove the Event by clicking on the red X or set the alert to be received via email or mobile push.
Events cannot be edited. The Event formula will be shown below the alert name in the Alerts tab but you can only delete an Event. If you want to change the formula a new Custom Event will need to be created.
Events are tied to the Agent and not the user, so if you add/remove an Events this will affect anyone who is monitoring this Agent as well. i.e. If you delete an SNMP Sensor Event, another user who was receiving alert messages for this Sensor will no longer receive them.
This feature is only available to the Team Master and delegated Team Members
With the Collaboration feature the Agent owner (and any delegated Team Member) can grant network access to a trusted person, as long as this person has a Domotz account (each Agent can be shared with max 2 people). This should be used to share Agents outside of your organization. You can also create a Team of colleagues from the Domotz Portal (see @5.1. Team Management ).
* = Available on Advanced and Premium Plans only
To give a trusted third party access to your Agent/network, simply tap on the Collaboration tile in the Agent Dashboard and you’ll see the following screen.
Tap on Invite a Collaborator:
Now simply fill in the persons email address (used as a Domotz Account) and tap on Send. You can only invite existing Domotz Account users.
You’ll see a Pending notification until the other person has accepted the invite.
The person you’ve invited will receive an email informing them that you’ve shared access to your Domotz Agent and they’ll receive a notification in their app that they’ve been invited to access your Domotz Agent. Your Domotz Agent will show up in their app under Guest Agents and they can select it from the list of Agents and can access it just like any other Domotz Agent.
When the guests accept the invitation, his status will change from Pending to Accepted.
To revoke access, simply tap on the small red X by the persons email address and you’ll be asked if you want to remove the guest from your Agent.
Simply tap "Yes, Remove" and the person will have their access to your Agent revoked. An email will be automatically sent to inform the person that they can no longer access your Agent.
If I am a guest of somebody else’s Agent (I was invited and accepted), I can monitor that Agent just like any other Agent. In this case the Collaboration section will simply display the owner’s account, the Agent Name, and button to leave the collaboration.
The “Leave Agent” function is permanent and you will be unable to access the Agent any longer. The owner will need to invite you again to restart the collaboration.
Contains key details about the customer site. This will be used as reference contact information for the location where the Agent is set.
The physical address specified here will be used in the Multisite Dashboard (see section @4.1. The Multisite Dashboard )
The Email address is required to enable the Violet Digital Support Client App. The Email address must be different from any email used to create Domotz Pro user accounts.
This section also contains a Note field. This can be used to keep track of some notes strictly related to the specific Agent/Network.
This is where you will enable the Violet Digital Support Client App for your customers and manage which devices you will allow them to see and which devices they can turn on/off or Internet block from Violet.
In the images below you will see the various phases of enabling the customer for Violet Digital Support:
1 – If an email address has not been added
2 – If the email address is available but the customer is not enabled for Violet
3 – The message screen you get, letting you know that the customer will receive an email to activate their account for Violet
You can configure the visible, power controllable and blockable devices before inviting your customer into the Violed Digital Support App.
Blocking feature is only available through Violet when the Domotz Agent is configured on a Domotz Box or on a Luxul Router. Devices discovered on the tagged VLANs configured on the Domotz Box cannot be blocked through Violet Digital Support App due to technical limitation to the implementation of the pausing functionality.
In the Reports and Logging Tile there are three screens that give you important information regarding the Agent. First is the Logging tab that will show you the last user events on the platform which include:
You can also generate pdf reports that cover activity from the past 30 days. This report will be sent to the email address associated with your Domotz account. You can also add up to 4 additional email addresses to the recipient list. Reports can be generated at any time and there are no limits on how many reports you generate.
You also have the option to export a list of all devices recognized on your network. This list is sent in an excel format.
In collaboration with hardware manufacturers, Domotz has introduced the possibility to grant access to your Domotz Agent directly to a partnered manufacturer’s support team via the Manufacturer Support Tile. This tile is only available if you have devices on your platform that are supported by our partner manufacturers.
The first screen will contain a list of partner manufacturers that are available to support your devices. The second is the message that you will receive when you enable the access. Please note that this access will expire 3 hours after it is granted so you should contact the Manufacturer’s support team before activating it.
The Domotz portal gives users all the available information and administrative features related to the account, associated Agents, licences and teams.
The following sections are available:
Domotz Pro is designed to allow members of the same organization to access, in a controlled way, the same pool of Agents. The owner of the Domotz Pro account (Team Master) can create team members.
A Team master is responsible for the administration multiple networks.
A Team member can access any Agent set up by the Team (either Team Master or other Team Members).
A Team Member:
This is a special type of Team member. They have the same capabilities as normal Team Members, but only permissioned on certain agents assigned by the Team Master.
Field Operators can also configure new Agents, and by default, they will have access to these configured Agents.
Team Masters (only) will have a Team section available in the user portal as shown in the screenshot below.
You can add a new Team Member or Field Operator by clicking on the Add member button.
The email address specified will receive an email with a link to finalize the Domotz account providing a new password.
If you don't see the incoming email please check your spam folder, or delete the member and create it again.
PLEASE NOTE: the email that you specify as Team Member or Field Operator can't be an already existing Domotz Account.
In the latest version of Domotz Pro, the concept Subscription Plans (Standard/Advanced) have been introduced to give the customer more flexibility for their annual licenses as well as the possibility to add those premium features that they are interested in.
In this view you see a list of your current Agents including Version, Status and Expiration dates.
In case you use Domotz Credits billing type (see @2.1. Account billing type), you can also see how many credits you have available and can purchase more credits and extend Agent expiration date by clicking on Extend.
All the basic features (e.g. device status monitoring, network monitoring, alerting, remote connections) are included in the Lite plan and available for all the configured agents.
Some additional features (e.g. Extended Monitoring, Security Camera Integration etc) are optional and included in superior plans as follows. Domotz users can now upgrade to superior plans, in order to have more features.
The differencies between plans are connected with:
In this section, you will be able to manage your agents:
If you use subscription billing type (see @2.1. Account billing type), Domotz will bill automatically every month, using a valid credit card, based on the number of installed Domotz Agents.
In case you use Credits billing type (see @2.1. Account billing type) you can decide how long to extend your expiration date up to a maximum of 36 months. The credits required will be deducted from the total number of available credits. When an option is selected you will see the new calculated expiration date.
*Only for users with Credits Account type (see @2.1. Account billing type)
You can also decide to shorten the expiration date and return the unused credits back to your account. This is done by clicking on the Shorten expiration date link in the Edit screen for the Agent. This will remove all credits and the new expiration date will be when the current credit is scheduled to expire.
There is a operational charge of 1 credit to perform this operation
In this section there are additional information about the selected Agent such as activation date, package version, local IP address, MAC address of the physical device binded to the Agent. Agent’s name can be changed from this section.
From the Edit section you can also delete the Agent from your list. Delete Agent will remove all the data related to an Agent. It can be useful if you want to move a box from a location to another, to get rid of previous data. Please be advised that:
In order to activate a new agent after a delete you need to follow the steps for starting the Agent for the first time indicated in section @3. INSTALLING AND STARTING THE DOMOTZ AGENT .
From the Edit section you can also Cleanup the Agent data. All the configuration made inside the Agent, together will the scanned info will be deleted. The Agent name and subscription status will remain as it is.
If you'd like to install the Domotz Agent on a NAS, Raspberry Pi or Linux Debian, there is a link to the Domotz Software page inside portal.domotz.com.
If you'd like to buy a Domotz box you can rely on our distribution partners; you can find the updated list here.
This is the section that you will use to change/update your Account details.
Furthermore, in this section
In this section, you can configure your billing account details (invoice address, type of account, name, country, etc).
In case you use Subscription billing type (see @2.1. Account billing type), you must also fill your payment method information.
*Only for Subscription Account billing type (check @2.1. Account billing type).
Once you've specified payment method, you will be able to control the Invoices information. It includes Invoices History with their dates and payments values. You can easily download any Invoice in PDF.
There you can also find Estimated Upcoming Invoice information about the next payment. If you click on ?, you will see its details with Subtotal, date and the Plan you use.
This tab allows you to configure your contact info and upload a company logo for display in the Violet customer app and in reports generated. Don't forget to save changes.
This tab allows you to configure Two-Factor Authentication to add more security to your Domotz account
When enabling the 2FA – via toggle button – the user is requested to enter his password and confirm.
After this step, the 2FA token (QR Code) is generated and needs to be saved and used inside an external application like Google Authenticator or Microsoft Authenticator to generate fresh Domotz login codes.
While acknowledging the token saving, the user can chose to flag the option “Remember me”, which allows to trust the device and skip the authentication.
At the 2FA activation process completion, the page displays:
The user can disable the 2FA at any time (by using the toggle button and inserting his password).
The Team Masters can check wether or not, his team members have configured the 2FA for their accounts, in the Team section available in the user portal.
Here you can change your account password.
This tab allows you to configure the default behavior of the Domotz agents (this settings will be applied to all your agents).
This section allows you to configure the Alert Digest feature, which will collect notifications and alerts and send them in an email. Daily Alert Digests can be configured one of two ways:
One time per Day: All email alerts currently sent in real-time, will be sent in a summary email once a day.
Time Window: All notifications and alerts retrieved during the configured time are collected and sent at the end of the time window.
The following account-wide options are available and will apply to all account Agents:
Disabled: Installer must manually assign devices as Important or not. By default all devices will be assigned ‘Indifferent’
Always use Domotz Classification: Domotz will always assign network newly discovered devices like routers, switches, etc., as Important Devices based on their discovery
Use Domotz classification once: Domotz will assign newly discovered devices as Important Devices only during initial discovery. Devices that are discovered later will not be automatically assigned as Important.
Save time and effort by importing your D-Tools project for fast setup and configuration of the Domotz Agent.
The D-Tools tile will appear in your Agents dashboard after Domotz Pro app restart.
The Domotz Pro Public API (RESTful) provides developers with an easy and comprehensive way to integrate third party applications.
An application programming interface key (API Key) is the code required in your own application to execute RESTful API calls against the Domotz Cloud, allowing you to retrieve and manage your own account and your Domotz Agents.
You will need at least one API Key to access to your data through the Domotz Pro Public API.
To create API Key you need to visit the Portal, under Account section select the API Key tab: click on create a API Key, fill the passward of your account to unclock the service, give a name to a new API Key.
Now new API key is created! You can see its code and Endpoint.
Don't forget to copy the API Key code and save it in a safe place, clicking on Copy. Please, note that after closing the popup you will not be able to do see the key anymore.
You will see the created API key and control the number of calls made duiring the last 24 hours. The total number of API calls which can be executed in 24 hours is a function on the number of configured Agents on the Advanced plan (or higher). For more details, visit the Portal under Account and API Key section.
You can create multiple API keys if you need to.
The API Key can be used to retrieve general information about all the configured Agents. However, details of the Agents, list of devices and other Agent related information are only available through the Public API on Agents configured on an Advanced plan (or higher).
Please refer to the Domotz PRO Public API documentation for additional information on their usage: https://portal.domotz.com/developers/
With Shared Alerts you can define events for which your entire team would like to receive notifications either through emails or webhooks. You can define alert profiles which can be applied either to devices or agents indifferently by any member of your team so that they are shared across the whole team. For example, this functionality can be used if you are planning to feed alerts into a ticketing system or if you want to send email alerts to an email address which is not configured as an account within Domotz Pro.
*Shared Alerts and Webhooks only available for Premium Plan
Any Shared Alert can be active (by default) or inactive. This can be changed with the status toggle.
Give the Shared Alert a custom Name and pick a color (this will be of help inside the App during the selection).
Choose Channels: You can specify up to 10 different channels that will receive the events specified in the Shared Alert. An Email address endpoint is simply an email address (wheter a Domotz account or not).
A Webhook address endpoint is a third party host that will receive a message once the events are triggered (a ticketing system is a good example).
A Slack webhook endpoint is a special integration with the Slack messaging software. Please refer to the Slack webhook creation user guide page on how to generate the endpoint URL.
Add Events: You can add one or more events that will trigger alerts to the specified channels. You can choose between devices events or network events.
Once the Shared Alert is created you'll be able to disable it and modify it.
The Domotz Agent has a built-in http service running on port 3000. You access the built-in service by visitinghttp://<ipaddress>:3000 in your browser.
This will allow you to see details and access various functions including:
PLEASE, CONTACT DOMOTZ SUPPORT BEFORE YOU CHANGE THE HARDWARE
If you ever need to change the hardware that your Agent is running on and don’t want to lose your configuration you should contact Domotz Support at email@example.com who will give you instructions. Once these instructions have been followed you will be able to connect to the http portal and you will see a button to ‘Resume Agent’. This will allow you to move your current configuration over to the new hardware without losing it.
Note: It is very important that you do not delete the Agent from the Domotz Web Portal before moving to the new hardware or you will lose all your details.
(available only on Domotz Hardware)
These details are meant for users who have multiple VLANs or want to configure the Domotz Hardware on a Static IP and are already aware of related configuration and procedures. For further details and step-by-step guides on how to configure VLANs on switches and Domotz Agents, the user should refer to detailed guides (for example, please refer to: http://www.sbprojects.com/projects/raspberrypi/vlan.php).
In order to allow Domotz to discover and monitor devices on two or more VLANs, the user should configure both the switch and the Domotz Agent for multiple VLANs:
The interface port of the switch which will be used to connect the Domotz Box/Pi, should be configured:
You can find all the necessary information for configuring the Domotz Box to monitor multiple VLANs or to configure the Domotz Box with a Static IP in the Network Info section of the http portal.
When you press the Edit button you will see:
Switching the DHCP toggle to Off you will be allowed to specify Static IP and non-DHCP based subnet mask, Gateway and DNS servers.
When pressing the VLAN Config button you will see the following screen which will assist you in this configuration.
For every VLAN that you want to add, you need to specify:
Make sure that the IP Address on the additional VLAN is not in use, and it is not the *.*.*.0 of that subnet (e.g. do NOT use IP addresses like 172.16.10.0).
Devices discovered on the tagged VLANs cannot be blocked/paused through Violet - Customer Facing App (Violet Digital Support Client App) due to technical limitation to the implementation of the pausing functionality. Domotz recommends configuring the Domotz Box on the same subnet as primary interface where devices which might be blocked through Violet Digital Support Client App are expected to be.
Normally, we do not give users the root password for accessing Domotz Agents.
This is to ensure that the domotz agent behaviour is not altered. Normally, root access is not needed unless you need to make non-standard configuration changes suggested by Domotz Support and following their instructions.
For security reasons, the password is different for each Agent. If, for any reason, you need to access a Domotz Agent, you should request the password details from our support team by specifying the MAC address of the Agent.
Please, be aware that if any changes are made to the Domotz Agent configuration, we cannot guarantee future support on the Domotz Agent’s functionality.